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ContactNorbrook is made up of different legal entities, details of which can be found here. This privacy policy is issued on behalf of the Norbrook Group so when we mention Norbrook, "we", "us" or "our" in this privacy policy, we are referring to the relevant company in the Norbrook Group responsible for processing your data. We will let you know which entity will be the controller for your data when you sign up for a service with us. Norbrook Laboratories Limited, a company incorporated in Northern Ireland with company number NI007665 whose registered address is at Station Works, Camlough Road, Newry, Co. Down, BT35 6JP is the controller and responsible for this website.
Throughout this privacy policy (“Privacy Policy”), references to“Personal Data” or “Personal Information” refers to information or pieces of information that could identify you, and could include your name, job description, date of birth, email and/or mailing address.
This Privacy Policy together with our Terms of Use and any other documents referred to in it, sets out the basis for the collection, processing, storage and usage of any personal data we collect from you or that you provide to us. It details our practices regarding your personal data and how we will treat it. If you have any queries about our handling of your information, please contact our Data Protection Officer at the address above or by emailing privacy@norbrook.co.uk
The following articles comprise our Privacy Policy and we encourage you to read each section fully:
Changes to this Privacy Policy
This policy may be reviewed from time to time, and when this happens we will post an updated version on our Website. To ensure that you are aware of any changes, we recommend that you regularly check for changes and review this policy when you visit our Website. Any changes will take effect immediately on the date on which the modified terms are posted on our Website. If you do not agree with any aspect of the updated policy, please promptly notify us and cease using our services.
Information we collect about you
When you choose to use our products or when your business applies for credit facilities or enters into a transaction with us, we collect different categories of personal data about you such as your name, business / work address, personal address, e-mail address, telephone number, payment details (this list is not exhaustive).
Instances in which you may provide personal data to us include when you:
We also collect Personal Data from details of your visits to our Website (including, but not limited to, traffic data, location data, weblogs and other communication data) and the resources that you access. We collect some of this information using cookies – for further information please see Cookies and IP addresses. There may be occasions where we receive Personal Data about you from third parties we engage such as search information providers, analytics providers, veterinary practices and credit reference agencies.
How we use your information
We only collect Personal Data for legitimate and specified business purposes. We will not use your Personal Data in any manner incompatible with the purposes outlined in this Privacy Policy or without notifying you. The legal basis under data protection laws for which we may use your personal information are:
The purposes for which we may use the personal information we hold about you include:
We may use your personal information with your express opt-in consent, which may be withdrawn at any time, to send you updates (by email, text message, telephone or post) about our products, including exclusive offers, promotions or new products. We will always treat your personal information with the utmost respect and never sell or share it with other organisations outside the Norbrook Group for marketing purposes.
You have the right to opt out of receiving promotional communications at any time by contacting our Data Protection Officer at privacy@norbrook.co.uk.
We may ask you to confirm or update your marketing preferences if you instruct us to provide further products in the future, or if there are changes in the law, regulation, or the structure of our business.
Retention of your information
We will retain your personal data only for as long as required to fulfil our legal, regulatory or reporting requirements. We do not retain personal information in an identifiable format for longer than is necessary.
We may hold your information for a longer or shorter period where:
Disclosure to and use by third parties
The security of your personal data is important to us and we will only ever transfer your information to a third party outside Norbrook where there is a legal requirement or legitimate business reason for us to do so. We do not authorise these third parties to use your personal data for any purposes other than those for which it was shared, nor are they permitted to send you any unsolicited communications.
Where we are under a duty to disclose or share your data with a third party in order to comply with any legal obligation(s), we will ensure that only data which is legally required is disclosed. We enter into contractual agreements with our third party providers to ensure that your personal information is protected in line with our policies, and is only used and/or processed for approved and legitimate business reasons.
We may disclose your personal information to third parties as follows:
Transfers of data to third countries
We store your information on servers located within the European Economic Area (EEA). We ensure that when your personal data is transferred outside the UK to the EEA that it is afforded an equivalent level of data protection. The third parties listed under Disclosure to and use by third parties may be located outside of the UK and EEA or they may transfer your information outside the UK and EEA. Those countries located outside the UK and EEA may not have the same standards of data protection and privacy laws as in the UK. Whenever we transfer your information outside of the UK and/or EEA, we impose contractual obligations on the recipients of that information to protect your personal data to the standard required in the UK, in accordance with Article 46(2)(c) of the GDPR. We may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing. Any third parties transferring your information outside of the UK and EEA must also have in place appropriate safeguards as required under Article 46 of the GDPR.
Security of your personal data
We implement strict procedures and security features to ensure the confidentiality of your personal data and prevent accidental loss or unauthorised access to it. Our third party providers are required to take all reasonable steps to ensure the security of your personal information in line with their contractual arrangements with us. Unfortunately, as the transmission of information via the internet is not completely secure, and although we will endeavour to protect your personal information, we cannot guarantee the security of your data transmitted to our Website.
Your Rights
Under data protection law you have a number of rights in relation to your personal information. To exercise any of your rights in respect of the personal information we hold about you, please submit all requests to our Data Protection Officer at the address above or by emailing privacy@norbrook.co.uk. Please note that to help us to search for your information, we will ask you to confirm your identity.
You have the following rights (which may not always apply or be subject to certain circumstances):
You have the right to lodge a complaint with the Information Commissioner’s Office if you have any concerns about the way in which we have handled your personal data, or if you believe that it has been used in a way that does not comply with data protection laws. We encourage you to contact our Data Protection Officer before making any complaint and we will seek to resolve any issues or concerns you may have.
Cookies and IP addresses
We use cookies to provide you with a better experience when using our website. We use Google Analytics, a service which transmits website traffic data to Google servers so we may analyse information such as IP address, browser type and details of visitor behaviour. Google Analytics does not identify individual users or associate your IP address with any other data held by Google however you may opt out of sending this information to Google by installing the Google Analytics opt-out browser add-on. This site also contains details of job vacancies, with the content hosted by a third party, Hallmark Solutions Limited on behalf of Norbrook. Hallmark Solutions Limited use cookies to provide you with a better experience when browsing job vacancies or applying online for a role using this website, their privacy policy can be downloaded here.
Contact Us
We welcome any queries or comments you may have in respect of this Privacy Policy and you can contact our Data Protection Officer at the above address or via email at privacy@norbrook.co.uk